Revenue cycle
Collect the patient portion without a collections agency.
Balances calculated from the remittance, statements the patient can actually read, and a payment link that works from a phone — plus payment plans for the balances that need one.
Card on file, optional. With consent, copays post at the time of service.
What the patient receives
A statement someone in early recovery can actually read.
What the service was, what insurance paid, what is left, and a link that takes a card. No account to create, no portal password to reset, no codes to decipher.
Statement · September 2026
Alvarez, R. · Harbor Point Recovery
Payment plan
$420 balance · 6 monthly payments
Runs automatically on the card on file. The patient can pause or change it without calling the front desk.
How it gets collected
Most balances that get paid are paid within a week.
The balance comes from the remittance, not from an estimate, so the number is right the first time. Then it goes out on the channel people actually check.
Patient responsibility calculated from the 835, not guessed at intake.
Day 0Text and email with a payment link, plus paper if the patient prefers it.
Day 1Card or ACH in two taps, or split into a plan without a phone call.
Day 2–7One reminder, then the balance moves to a staff worklist rather than a collections agency.
Day 30A judgement call
An aggressive balance letter can end a course of treatment.
In behavioral health the person receiving the statement is often the person you are trying to keep engaged in care. A clear number and an easy plan collect more than a collections notice does, and they cost you fewer patients.
Questions
Common questions.
How is the patient balance calculated?
From the remittance, not from an intake estimate. Patient responsibility is calculated from the 835 once insurance has paid, so the number on the statement is right the first time rather than a guess that gets corrected later.
How do patients pay?
From a statement that shows what the service was, what insurance paid and what’s left, with a payment link sent by text and email that takes a card or ACH in two taps — no account to create and no portal password to reset. Paper is available for patients who prefer it. In the composite reference program the product was modelled on, about 74% of balances that get paid are paid by link.
Are payment plans supported?
Yes. A balance can be split into a monthly plan without a phone call, running automatically on the card on file, and the patient can pause or change it without calling the front desk. After one reminder an unpaid balance moves to a staff worklist rather than to a collections agency — an aggressive letter can end a course of treatment for the person you’re trying to keep in care.
Works with
It runs on the same record as the rest of the platform.
Revenue cycle
Eligibility & benefits
Real-time eligibility on the chart, with behavioral health benefits broken out — deductible, copay, coinsurance, and whether the level of care you're admitting to is covered at all.
Read more →Revenue cycle
Remittance & bulk posting
Read the ERA, match the lines to the claims, post the payments and adjustments, and route what didn't match to the denials queue.
Read more →Operations
Admissions & intake
An embeddable pre-screening form on your site feeds a lead queue.
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